I GENERAL
1.1. When you place an order via the website you are deemed to have read and understood the following terms and conditions.
1.2. We may revise these Terms and Conditions at any time by updating them. We will post any changes on the website and it is your responsibility as a customer to review the Terms and Conditions on each occasion you access the website.
1.3. The price, delivery charges and description of the goods are displayed on our website. Such information is subject to change without notice.
II PRODUCTS
2.1. All Products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute a Product of equivalent value and quality without notice.
2.2. Illustrations, photographs, dimensions and descriptions of Products on our Website are intended as a general guide to the Products only and do not form part of our contract with you. Products may vary slightly in appearance from those depicted on the Website.
2.3. We reserve the right to change flowers or flower types if we receive them unsuitable for service.
III DELIVERY
3.1. We will always attempt to deliver your order to the address that was entered on the order page. It is vital that a complete address in provided such as a flat number, post code, unit, room number, street address and town. For hard to reach areas please contact customer services and provide us with additional information. We cannot deliver to PO boxes, army bases or airport terminals.
3.2. After you have placed your order you will receive an email confirming the order details in full. It is important that you check that these details are correct as amendments may not be accepted after this time. We advise that you check your junk box for emails in case our mail appears there. If you do not receive this email you should contact customer services.
3.3. We are not liable for delivery failure where incomplete or incorrect shipping has been provided, this includes incorrect post codes. The onus is on the customer to check that the information is correct.
IV CANCELLATION AND ORDER CHANGES
4.1. Orders can be cancelled 48 hour prior to the specified delivery date by email, stating your order number and reason for cancelling. Please note, once orders have been despatched we cannot cancel it due to the perishable nature of the product. We cannot cancel orders during peak events which can be processed four days prior to despatch. Once we have received your cancellation request we will confirm this cancellation via email.
4.2. All refunds will be made within 14 days of receiving the returned item. Refunds are processed within 3 to 4 working days.
4.3. We can make a change to an order with reasonable notice and before dispatch; once an order has been dispatched we cannot amend the order. For all changes please email your request stating your order number.
V REFUNDS
5.1. Due to the perishable nature of all flower deliveries any complaints and refunds will be dealt with on a case by case basis. This does not affect your statutory rights.
5.2. Please note flowers may only be returned/replaced/refunded if the complaint is made within 48 hours of receipt, this may be made by telephone or email. If the order received was not what you ordered or is damaged, defective, or the delivery is of an incorrect quantity you must notify us within 48 hours.
5.3. If flowers are disposed without photographic evidence any remedy will be discretionary.
5.4. If we cannot make contact with the recipient or the customer, through no fault of our own or the customer does not contact us, we cannot be held responsible for non-delivery if we have tried all possible methods to fulfil the order and regrettably a refund/replacement cannot be given. Any remedy will be discretionary. This does not affect your statutory rights.
5.5. We are not responsible for any order where the recipient refuses to accept the item. We will not issue refunds to any customer where the recipient, for whatever reason, will not accept the item.
VI SATISFACTION GUARANTEE
6.1. Doing all we can to ensure a fresh bouquet is delivered to your recipient. We deliver bouquets to every corner of the Riga to delighted recipients and strive to give the best possible service and deliver the best & freshest bouquets expertly arranged by our team of florists.
6.2. If you are not 100% happy with your bouquet buying experience with us please get in touch and let us know, we really do appreciate feedback and are always striving to better our service. You can get in touch via email.
6.3. Our 100% satisfaction guarantee only covers the aspects of our business that we have direct control over and does not cover the actions of third parties.
6.4. Our 100% satisfaction guarantee is not applicable to issues that are not directly under our control.